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Company Biography
Fulfillment of America (FOA) began operation in 1992 as a fulfillment center focusing on the collation and packaging of sample kits. Since then, we have moved into other areas such as direct mail, catalog fulfillment, sweepstakes administration, drop ship programs and rebates.
Our South Carolina operation encompasses our main warehouses and offices, as well as additional overflow facilities and space for in and out storage. FOA maintains a facility in Fort Worth, Texas that serves as a collation and packaging center for temporary and overflow work.
FOA offers most all services required of a fulfillment house. The largest portion of our business involves direct mail and the packaging of product samples for delivery via alternative methods. A rapidly increasing area of our business is consumer response. FOA provides inbound 800 and mail-in services for consumer response.
We have the ability to handle cashiering offers involving all forms of payment, including credit cards. We also offer Full sweepstakes administration. FOA can handle all phases from planning, registration and bonding, to receipt of entries, winner notification, and prize fulfillment.
In addition to the fulfillment side of FOA, we have a division that deals primarily with mail processing and sortation. Our sister company, Mail Presort serves area businesses, universities, and medical centers as a letter shop. Mail Presort has invested heavily in automation mailing equipment. Mail Presort utilizes Multi-Line Optical Character Readers (MLOCR) that are capable of processing 40,000 pieces of letter sized mail an hour. This location is used for some promotional programs when a shipping savings can be realized.
Our Staff
Chris Stelly - President
Chris has been in the fulfillment business more than twenty years. He has served in both operation and service management positions with other fulfillment and marketing firms prior to starting his own company. Previous employment as a customer service manager for a world-wide retail firm helped to form the company's emphasis on the value of quality and customer service.
Scott Hays - Vice President
Since graduating from Texas Tech University in 1990, Scott has worked in the fulfillment business. He has served in account management as well as departmental management positions with another fulfillment supplier. Scott’s primary duties with FOA involve managing daily operations, project quotes, and account administration. He currently manages our Texas operation.
Sandra Alers - Warehouse Manager
Sandra has extensive experience in the management of inventory as well as fulfillment projects. She worked as a manager for another fulfillment house for three years prior to joining FOA in 1994. Sandra's primary responsibility is the hiring and supervision of the employees associated with each project. She is directly responsible for the integrity and protection of all inventory receive.